This Refund Policy explains the general approach to refunds for travel and tourism services offered or facilitated through cong-reg.com, operated by Travelplansworld LLC.
Because travel services are often supplied by independent hotels, airlines, tour operators, transportation companies, and other suppliers, refund and cancellation conditions may vary depending on the specific service purchased.
- Service-Specific Refund Conditions
Refund eligibility is determined by the cancellation and refund terms applicable to the particular travel service or booking.
Before completing a purchase, customers should carefully review:
- Cancellation deadlines
- Refund eligibility
- Non-refundable amounts
- Cancellation fees
- Supplier restrictions
- Booking modification conditions
- Any applicable administrative or processing fees
If a service is identified as non-refundable, a refund may not be available except where required by applicable law or the supplier's terms.
- Cancellation Requests
Customers who wish to cancel a booking should submit their cancellation request through the contact method provided by cong-reg.com as soon as possible.
A cancellation request is not necessarily effective until it has been received and acknowledged where applicable.
The time at which a cancellation request is received may affect the amount of any available refund.
- Refund Processing
Where a refund is approved, it will generally be processed using the original payment method, subject to the applicable payment provider and supplier procedures.
Processing times may vary depending on the payment method, financial institution, travel supplier, and other circumstances.
- Third-Party Supplier Cancellations
If a travel service is supplied by a third party, the supplier's cancellation and refund policy may determine whether a refund is available.
For example, hotel, airline, transportation, tour, activity, and package bookings may each have different cancellation rules.
- Changes by Travel Suppliers
If an airline, hotel, tour operator, transportation provider, or other supplier cancels or materially changes a service, available options may depend on the supplier's policies and the circumstances involved.
Where applicable, we will communicate available options to the customer.
- Non-Refundable Services
Certain travel services may be non-refundable or partially refundable.
Customers should carefully review the terms presented before making payment.
- Refund Exceptions
Nothing in this policy is intended to restrict any refund or cancellation rights that cannot legally be excluded under applicable law.
- Questions About Refunds
For questions about a particular booking, customers should contact us using the contact information available on cong-reg.com and provide relevant booking information so that the request can be reviewed.
- Company Information
Travelplansworld LLC
EIN: 39-3126370
3408 Miller RD, Wilmington, DE 19802, United States